Privacy Policy
Defines how we collect, store and protect your personal data. Aligns with these terms on account security and payment information handling.
LEGAL REFERENCE
Our Terms Shape Your Account
Every account at alfa138 runs on clear rules. We've built these terms around your lobby access, payment flow and account security so you know exactly what to expect...
Account SecurityPayment ClarityLobby AccessDispute ResolutionIndonesia-Focused
Policy Foundation & Jurisdiction
alfa138 operates under the terms outlined here for supported regions in Indonesia where local law permits. Your account creation, deposit flow via DANA, OVO, GoPay and QRIS, gameplay and withdrawal requests are governed by these conditions. We maintain these terms to protect both your account integrity and our platform stability. Disputes are resolved through our support team first; escalation paths are available.
By opening an account, you confirm you are of legal age in your region and accept these terms in full.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TRUST MARKERS
Why These Terms Matter
Account Protection
Your account data, login credentials and payment history are encrypted and stored securely. These terms define how we protect your information and what you can expect from our security posture.
Payment Transparency
DANA, OVO, GoPay and QRIS deposits are processed instantly. Our terms spell out deposit minimums, processing times and withdrawal rules so there are no surprises.
Dispute Clarity
If a transaction doesn't match your expectation, our terms outline the dispute process. We investigate within 48 hours and communicate findings directly to your account.
Gameplay Rules
Live tables, slots and sportsbook markets each have play rules. These terms define minimum bets, maximum payouts and how bonus features work across all game types.
Withdrawal Assurance
Your winnings are yours. These terms guarantee withdrawal access to your original payment method within the timeframes we publish. No hidden holds or reversals.
Indonesia-First Approach
We've written these terms with Indonesian payment flows, regional regulations and local player expectations in mind. Clarity for your region is built in from the start.
WHY THIS PLATFORM
Consistency Across Our Policies
Responsible Play
Outlines account limits, session timers and support resources. Works alongside these terms to help you maintain control of your account activity.
Bonus Terms
Specifies how promotions work, wagering requirements and withdrawal rules for bonus funds. Sits within these master terms as a sub-policy.
Payment Methods
Details DANA, OVO, GoPay and QRIS processing, fees and regional availability. Referenced in these terms as the approved deposit and withdrawal channels.
Dispute Resolution
Lays out the step-by-step process for account disputes, transaction reversals and complaints. Embedded in these terms as the formal escalation path.
Account Closure
Explains how to close your account, what happens to remaining funds and how long the process takes. Governed by these terms as a permanent account action.
Affiliate Terms
If you refer players to alfa138, separate affiliate terms apply. These master terms do not cover referral commissions or partner obligations.
AT A GLANCE
What Defines Your alfa138 Experience
Instant Lobby Access
Open your account in seconds and the full lobby is...
Real-Time Payouts
Winnings hit your account instantly. Withdraw to DANA, OVO, GoPay...
Mobile-First Design
These terms apply equally on phone and desktop. Your account...
Live Dealer Tables
Play against real dealers in real time. Our terms cover...
Sportsbook Markets
Bet on live and upcoming events. These terms define odds...
Indonesia Payment Ready
DANA, OVO, GoPay and QRIS are built into every transaction...
Terms & Conditions Questions
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password and log back in. If you don't receive the email within 5 minutes, check your spam folder or contact support.
Yes. Go to Account Settings, select Payment Methods and add or remove DANA, OVO, GoPay or QRIS as needed. Withdrawals must go to the same method you used to deposit, unless support approves an exception for security reasons.
Minimum deposit is Rp 50,000 across all payment methods. DANA, OVO, GoPay and QRIS all support this threshold. Deposits process instantly and appear in your lobby balance within seconds of confirmation.
Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 5–15 minutes. Bank transfers may take 1–2 hours depending on your bank. We process all requests within 1 hour of submission during business hours.
Daily withdrawal limits depend on your account status and verification level. Standard accounts can withdraw up to Rp 50,000,000 per day. Contact support to request a higher limit or to discuss your specific account tier.
Report the issue to support via live chat or email with your transaction ID. We investigate within 48 hours and communicate findings to your account. If we confirm an error, we reverse the transaction and restore your balance immediately.
Yes. Go to Account Settings, select Close Account and confirm. Your account will be deactivated immediately. Any remaining balance will be withdrawn to your registered payment method within 24 hours. Reactivation is not possible after closure.